Refund policy
Return & Exchange Policy
At [Hey Kira LLC], we strive to ensure our customers are satisfied with their purchases. We understand that sometimes returns or exchanges may be necessary. Because every situation is unique, we handle returns on a case-by-case basis to provide the best possible resolution.
General Guidelines:
- Requests for returns or exchanges must be made within [5] days of purchase/delivery.
- Items must be in their original condition, unused, and with all original packaging and tags.
- Proof of purchase (receipt or order confirmation) is required.
- Certain items, such as [list any non-returnable items, e.g., personalized items, final sale, perishable goods], are not eligible for return.
- If a return is approved, we may offer a refund, exchange, or store credit, depending on the circumstances.
How to Request a Return:
- Contact Us – Reach out to our customer support team at [below contact info] with your order details and reason for return.
- Evaluation – Our team will assess the request on a case-by-case basis and provide further instructions.
- Return & Resolution – If approved, we will guide you through the return process and determine the best resolution (refund, exchange, or store credit).
We appreciate your business and are committed to finding a fair solution that works for you. If you have any questions, please don’t hesitate to reach out!
HeyKira LLC
support.tesssinatro@heykira.io
[www.heykira.io]